Refund Policy

1. Free Consultation

Our initial consultation, booked through the "Book a Free Consultation" form on our Site, is provided free of charge and is not subject to this Refund Policy.

2. Service Fees

Where you engage Quilon Educational Consultancy for paid services (such as application processing, visa preparation support, or test preparation coaching), specific fee and refund terms for that service will be communicated to you in writing (via invoice, service agreement, or email) at the time of engagement.

3. General Refund Principles

• Refund eligibility and amounts depend on the stage of service delivery at the time of a refund request (e.g. before any application has been submitted vs. after applications are underway)
• Fees already paid to third parties on your behalf (such as university application fees or visa processing fees) are generally non-refundable once paid, as these are governed by the third party's own policies, not ours
• Refund requests should be submitted in writing to info@quilonconsultancy.com, along with the reason for the request

4. Processing Time

Approved refunds, where applicable, will be processed within 15–30 business days of approval, using the original payment method where possible.

5. Non-Refundable Circumstances

Fees are generally non-refundable where:

• Services have already been substantially delivered (e.g. counseling sessions completed, applications submitted)
• The student provided false or incomplete information that affected service delivery
• The student independently withdraws an application after it has already been submitted to an institution

6. Contact for Refund Requests

For any refund-related questions or requests, please contact: